Shipping
At Velnora, we aim to make delivery simple, reliable, and transparent.
Delivery Timeframes
We offer free UK delivery on all orders.
- Standard delivery: 5–7 working days
- Some larger or high-demand items: 7–10 working days
You’ll receive tracking details as soon as your order is dispatched.
Order Processing
Orders are processed quickly to ensure fast dispatch.
- Processing time: 1–2 working days
- Orders placed on weekends or holidays will be processed the next working day
During busy periods, processing times may be slightly extended.
Shipping Locations
We currently ship across the United Kingdom.
If you’re located outside the UK, feel free to contact us at support@velnora.com and we’ll do our best to assist.
Where We Ship From
We work with trusted fulfilment partners and warehouses to source our products efficiently.
This allows us to offer unique, design-led pieces while maintaining reliable delivery times.
Tracking Your Order
Once your order has been dispatched, you’ll receive a tracking link via email so you can follow your delivery in real time.
If you haven’t received tracking details within a few days, please contact us.
Delays & Exceptions
While we aim to meet all delivery estimates, delays can occasionally occur due to:
- High demand periods
- Courier delays
- External factors outside our control
If your order is significantly delayed, we’ll keep you updated and resolve it as quickly as possible.
Incorrect Address
Please ensure your shipping details are correct at checkout.
Velnora cannot be held responsible for delays or lost items due to incorrect address information provided at the time of order.
Need Help?
If you have any questions about your delivery, feel free to contact us at: