FAQ

Frequently Asked Questions

How can I contact Velnora?
You can reach us anytime at Support@velnora.com
Our team is always happy to help and typically responds within 24 hours.

How long does delivery take?
We offer free UK delivery on all orders. Most items arrive within 5–7 working days.
Some larger or high-demand pieces may take slightly longer — this will always be noted on the product page.

Do you ship worldwide?
At the moment, we primarily ship within the UK to ensure fast and reliable delivery.
If you’re outside the UK, feel free to contact us and we’ll do our best to help.

Where do you ship from?
We work with trusted fulfilment partners and warehouses to source our products efficiently.
This allows us to offer unique, design-led pieces while maintaining reliable delivery times.

Can I track my order?
Yes — once your order is dispatched, you’ll receive a tracking link via email so you can follow your delivery in real time.

Can I change or cancel my order?
We begin processing orders quickly to ensure fast dispatch.
If you need to make a change or cancel, please contact us within 12 hours of ordering. After this time, changes may not be possible.

What payment methods do you accept?
We accept all major payment methods including:
Visa, Mastercard, American Express, and PayPal

When will my order be processed?
Orders are processed promptly after being placed.
During busy periods, processing times may be slightly extended, but we always aim to dispatch as quickly as possible.

What if my item arrives damaged or faulty?
If your item arrives damaged, contact us within 48 hours with photos and we’ll arrange a replacement or full refund immediately.

Do you offer returns?
Yes — we offer a 30-day return policy.
If you’re not completely satisfied, you can return your item within 30 days of delivery.

Are your products good quality?
We carefully select every product based on design, finish, and durability — ensuring each piece elevates your space without compromise.

Will the product look exactly like the photos?
Yes — our images are designed to reflect the product accurately.
Minor differences may occur due to lighting or screen settings.

Are your items easy to assemble?
Most items require minimal or no assembly.
If needed, clear instructions are included.